New York Kratom’s Shipping Policy

Order and Shipment Processing Times

The NY Kratom processes orders within 1-3 business days, with most orders processed in the first 24 hours. We do not ship orders on weekends or holidays.

Orders may take up to 10 business days to be delivered. This estimate considers our 1-3 business days processing times and shipping times up to 7 business days. However, most orders are delivered much sooner than 10 business days.

NY Kratom may occasionally experience a high volume of orders or other unanticipated circumstances. In either scenario, the shipment and delivery of orders may be delayed by a few days. Please be patient with us and allow a few additional days for processing, shipment and delivery. In the case of significant delays to our expected delivery times for your order, one of our representatives will contact you via email or telephone to provide updates.

Caveat: Shipping in the US Impacted by the Covid-19 Crisis

The United States Postal Service and the nation’s shipping companies have been directly impacted by the effects of the Covid-19 crisis. The NY Kratom salutes our heroes in these service providing organizations and thanks them for their efforts. We encourage our patrons to be compassionate and patient with them, as their staffing and services have been affected by the pandemic.

At this time, many of our orders are being reported as delivered on time. However, USPS and the rest of our mail carriers are still experiencing nationwide delays. While we offer USPS Priority Express Shipping as an option, we do not guarantee overnight deliveries and cannot, in good faith, recommend this service to those who are seeking faster deliveries until the Covid-19 crisis is no longer impacting the postal service’s processes. Please don’t hesitate to contact us with any questions or concerns you may have.

Shipping Rate Calculations, Estimated Delivery Times

Shipping options and their prices for your order will be calculated and displayed at checkout.

Priority Express Shipping Times

NY Kratom does not guarantee USPS Priority Express shipping times or overnight delivery of your order. Priority Express orders will typically ship overnight if placed before 10:00 am, Monday-Thursday, excluding weekends and holidays. This estimated delivery time is based on information provided by the United States Postal Service.

*Please note: while we will continue to offer the Priority Express shipping service, we do not recommend it at this time. Covid-19 related delays are pushing many Priority Express delivery times to the 3-5 day range- the same average travel times seen with our other shipping options throughout the duration of the pandemic.

Shipment to P.O. Boxes and APO/FPO/DPO Addresses

NY Kratom ships to mailing addresses, P.O. Boxes and APO/FPO/DPO addresses within most of the United States and U.S. Territories. Some exclusions may apply.

Exclusions to Domestic Shipping Range: Alabama, Arkansas, Indiana, Rhode Island and Wisconsin

At this time, NY Kratom cannot ship orders to Alabama, Arkansas, Indiana, Rhode Island, Wisconsin, Columbus and Union County (Mississippi), Alton and Jerseyville and Edwardsville (Illinois), Sarasota (Florida), San Diego and Oceanside (California), Ascension and Franklin and Rapides Parish (Louisiana). Any orders intended for shipment to these locations will be cancelled and refunded.

Taxes, Tariffs, Additional Charges

NY Kratom is not responsible for any additional charges- such as taxes, duties, tariffs and customs- applied to your order.

Damaged Goods and Materials

NY Kratom is not liable, financially or otherwise, for any merchandise or materials lost or damaged in transit. If your order arrives damaged, please contact USPS to file a claim. To assist with your claim, please document and save all damaged goods and packaging materials.

Order Cancellations

NY Kratom can only cancel an order and offer a refund for its value during a limited window of time after the order has been placed: between the moment it was placed and the moment a shipping label has been generated.

We order our shipping label for any given order once its contents have been assembled, double-checked and packaged for shipping to the recipient’s address. Completed orders with shipping labels applied are then delivered to a nearby post office once a day – around 12:00 pm MDT – on the day they were processed and completed. Once a USPS generated email containing a customer’s tracking number has been delivered to their inbox we can no longer cancel and refund the order in question, as it is already in motion towards its final destination with the postal service and out of our hands.

To request the cancellation of an order and a refund for its full value, please call us at (201) 222-8105 or send us an email at [email protected] prior to receiving a USPS generated email containing its tracking number.

International Shipping Policy

At this time, the NY Kratom does not ship to addresses outside the United States and its territories. Any orders to such locations will be cancelled and refunded.

Please email us at [email protected] with any questions or requests for assistance.